04 May 2011

Solving the self-contact issue

There is an issue with Turnitin's originality report that prevents instructors from self-contacting. This happens when a source is identified as another student submission to the same instructor. This occurs only when using Turnitin via a dropbox with plagiarism detection enabled.

To get additional information on the original submission, the paper ID number is needed. The paper ID number can be found by clicking on the info button in the lower-left corner of the Turnitin window:
Then contact the Turnitin help desk. There are three ways to do this:
  1. Create a ticket online at http://turnitin.com/help/helpdesk.asp
  2. Email at TiiSupport@turnitin.com
  3. Phone at 866-816-5046 ext. 241
    Mon. - Fri. 6am-11pm Pacific, and Sat. - Sun. 2pm-11pm PDT

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